Frequently Asked Questions

When will I receive my order?

Please refer to our Shipping Policy

Do you offer expedited shipping?

Not at the present time.

Do you ship international?

Not at this time, but keep checking back!

What is your return policy?

Please refer to our Return Policy.

Do you offer wholesale?

Yes. Please inquire via our CONTACT page.

Am I able to personalize my item?

Only on certain items where personalization is offered on the listing.

Do you accept custom requests?

Not at this time.

Where are you located?

We are located in Houston, Texas.

Do you offer local pick up?

No we do not.

How do I make sure I order the correct size?

Please check the size chart included in the item's description.

What payment methods do you accept?

We accept a variety of payment methods that include major credit cards, Apple Pay, and PayPal for a secure and convenient shopping experience. These payment methods are viewable at checkout.

Do you offer order tracking?

Yes you can track your order using the tracking information provided in your shipping confirmation email and via our Chat on the website.

What should I do if I encounter an issue with my order?

If you encounter any issues with your order, please do not hesitate to reach out to us via Chat or email. We are happy to assist you in resolving any issues or concerns

Still need help?

If the FAQ above did not answer your questions, you may ask for help from our support team by contacting us directly via email: cut3info@cut3nahnotes.com.